How To Get Refunds On Ps Store

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How to Get Refunds on PS Store – A Complete Guide If you are a PlayStation user, you might have come across situations where you have purchased a game or a DLC that you didn’t like or didn’t work on your console. In such cases, getting a refund is the best option. In this article, we will guide you on how to get refunds on PS Store.

What is PS Store?

PS Store is an online digital marketplace where you can purchase games, DLCs, movies, TV shows, and other content for your PlayStation console. It is accessible on PlayStation 4, PlayStation 5, and other Sony devices.

When Can You Get a Refund on PS Store?

You can get a refund on PS Store if:

  • You have purchased a game or DLC that is defective or doesn’t work as described.
  • You have purchased a game or DLC by mistake.
  • You have pre-ordered a game or DLC and want to cancel it before its release.

How to Request a Refund on PS Store?

To request a refund on PS Store, follow these steps:

  1. Log in to your PlayStation account on your console or PC.
  2. Go to your transaction history and find the purchase you want to refund.
  3. Click on the ‘Request a Refund’ button next to the purchase.
  4. Fill out the refund form and submit it.

Note that you can only request a refund within 14 days of purchase, and the content must not have been downloaded or streamed.

What Happens After You Request a Refund on PS Store?

After you request a refund on PS Store, the following process takes place:

  • Your refund request is reviewed by PlayStation support team.
  • If your request is approved, the refund is credited to your PlayStation wallet or the original payment method.
  • If your request is denied, you will receive an email explaining the reason.

How Long Does It Take to Get a Refund on PS Store?

The refund process on PS Store can take up to 14 days, depending on the payment method and the reason for the refund.

Can You Get a Refund on Pre-Ordered Games or DLCs?

Yes, you can get a refund on pre-ordered games or DLCs if you cancel the pre-order before its release date.

Can You Get a Refund on Downloaded Games or DLCs?

No, you cannot get a refund on downloaded games or DLCs, unless they are defective or don’t work as described.

Can You Get a Refund on PS Plus Subscription?

No, you cannot get a refund on PS Plus subscription, unless you cancel it within 14 days of purchase and have not used any of its benefits.

Can You Get a Refund on Gift Cards or Codes?

No, you cannot get a refund on gift cards or codes purchased from PS Store.

What Are the Alternatives to Refunds on PS Store?

If you cannot get a refund on PS Store, you can try the following alternatives:

  • Exchange the game or DLC with a friend or sell it on a third-party platform.
  • Contact PlayStation support team for assistance.

What Are the Contact Details for PlayStation Support?

You can contact PlayStation support team via:

  • Live chat on PlayStation website.
  • Email support.
  • Phone support.

Conclusion

In this article, we have provided a complete guide on how to get refunds on PS Store. Remember to request a refund within 14 days of purchase and avoid downloading or streaming the content until your refund is approved. If you cannot get a refund, try the alternatives or contact PlayStation support team for assistance.

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